TAP Changes and History

Changing account information

You can change account information such as your login information, the way you get authentication codes, your physical address, and more.

Changing your username

You can’t change your username after you’re registered. If necessary, you can register for a new TAP account with a new username. After you create the new account, log into your old account. Go to Manage My Profile and click Cancel Access to delete the old username. Please contact us with questions.

Changing your password

You can change the password for your TAP account anytime. For security reasons, you must change your password at least every 90 days.

Passwords are case sensitive and can’t be the same as your username. Your password must be 10-15 characters long and include at least one of each of these:

  • Upper case letter (A-Z)
  • Lower case letter (a-z)
  • Number (0-9)
  • Special characters (~ ! @ # $ % ^ & * _ – + = ? / | \ ; : [ ] { } ( ) < > . ,)

To change your password

  1. On the TAP home page, click Manage My Profile.
  2. In the Security panel, click Change Password.
  3. Enter your current password.
  4. Enter your new password and then enter it again to confirm.
  5. Click Save and then click OK.
  6. Click Confirm.
  7. Log out and log in again using your new password.

Changing the email address

You can change the email address for your TAP account. To see the current email address, click Manage My Profile on the TAP home page.

To change the email address

  1. On the TAP home page, click Manage My Profile.
  2. In the Profile panel, click Change email.
  3. Type the new email address.
  4. Click OK.

Changing the authentication method

The Tax Commission requires using two-factor authentication (2FA) as added security for your TAP account. If you’ve chosen to “Trust this browser,” you might not be prompted for an authentication code. Otherwise, you’ll be prompted when you log in to request an authentication code (security code) be sent to you in the method you chose. You should receive the code within 1-5 minutes.

You can choose an authentication app, email, or text message to get your authentication code. Note that some cell phone service providers use security measures that slow text message delivery.

To change the authentication method

  1. On the TAP home page, click Manage My Profile.
  2. In the Security panel, click Change Two-Step Settings.
  3. Choose Authentication App, Text Message, or Email.
  4. Update the information and click OK.

Changing a physical address

You can update a mailing address or opt to receive mail at an address that’s different than the one listed as your location address. For security reasons, it can take a few weeks before we confirm a new address.

This process requires that you have additional features unlocked. See instructions in the Advanced Use of TAP guide if you opened your TAP account before December 2018 and haven’t unlocked them yet.

To change a physical address

  1. On the TAP home page, click the More tab.
  2. In the Names & Addresses panel, click Manage Names & Addresses.
  3. On the Addresses tab, find the tax account you want and click its address.
  4. Click Change this address and compete all required fields.
  5. Click Verify Address and choose the verified address.
  6. You might see a window suggesting an address that matches the U.S. Postal Service records. Click Select to choose that address or Yes to use your original.
  7. Click Save.

You’ll see an “Address change submitted” note on the Names and Addresses tab for this item while we’re reviewing it. You’ll see the updated information in your TAP account when we’ve changed it.

Changing your legal name

This process requires that you have additional features unlocked. See instructions in the Advanced Use of TAP guide if you opened your TAP account before December 2018 and haven’t unlocked them yet.

To change your legal name

  1. On the TAP home page, click the More tab.
  2. On the Names & Addresses panel, click Manage Names & Addresses.
  3. Click your legal name.
  4. Click Change this name.
  5. Enter the new name and click Next.
  6. Click Submit. You’ll receive a confirmation screen. Click OK to leave or Printable View to print it.

You’ll see a “Name change submitted” note on the Names and Addresses tab for this item while we’re reviewing it. You’ll see the updated information in your TAP account when we’ve changed it.

Changing your Doing Business As (DBA) name

You can’t change your DBA through TAP. You’ll need to complete an Idaho Business Registration (IBR) application. See more information in the Idaho Business Registration (IBR) guide.

Canceling a permit

Through TAP, you can cancel a permit that you have with the Idaho State Tax Commission. Generally, people cancel permits when they’re no longer in business.

You have three options for canceling a permit.

To cancel a permit when you file your final return in TAP

Select the Cancel Permit box when you file your final return for that tax type in TAP. Please allow 7-14 days for your request to take effect.

To cancel a permit in the TAP software

  1. On the TAP home page, click the Summary tab.
  2. Find the account you want and click Cancel Permit.
  3. Enter the effective date and any comments.
  4. Click Submit.
  5. Make sure to file your final return for this tax type.

To cancel a permit from the Tax Commission website

  1. Go to tax.idaho.gov/ss.
  2. Complete a brief online form.
  3. Make sure to file your final return for this tax type.

Please allow up to 30 days for your request to take effect.

Canceling or changing a return

You can change returns with a Pending status. To change a pending return, either delete it and create a new one, or change it using the steps below.

You can’t change a return with a Processing status.

To cancel or change a return

  1. On the TAP home page, click the More tab.
  2. In the Submissions panel, click Search Submissions.
  3. On the Pending tab, locate and click the return you want to change or cancel.
  4. In the upper-right side, click Continue Editing or Delete.
  5. Create a new return, if needed.

Canceling or changing a payment

You can cancel or change a payment you made by ACH debit if it has a Pending status. You can’t cancel or change this type of payment if it has a Processing status.

You can’t cancel or change any payments you made by credit card.

To cancel or change an ACH debit payment

  1. On the TAP home page, click the More tab.
  2. In the Submissions panel, click Search Submissions.
  3. On the Pending tab, locate and click the payment you want to change or cancel.
  4. In the upper-right side, click Continue Editing or Delete.
  5. Create a new payment, if needed.

Payment plans

After the Tax Commission approves a payment plan, payments are withdrawn from your bank account automatically every month. You can’t track payments in TAP, but you’ll see the “balance due” in your TAP account change to reflect these credits. Read our TAP Payment Plan Requests guide for more information.

Checking your submissions

You can see the payments, returns, and other changes that you’ve submitted.

To check your submissions

  1. On the TAP home page, click the More tab.
  2. In the Submissions panel, click Search Submissions. By default, you see pending submissions, with the most recent listed first.