TAP Help (FAQs)
tax.idaho.gov/taphelp
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You'll find answers to many of the most frequently asked TAP-related questions here, organized by category.
If you have questions that aren't answered here and need help using TAP (Taxpayer Access Point), please contact us.
Banking
- BQ01 How do I add bank information for all of my tax accounts to use? answer »
- BQ02 How do I add bank information for just one tax account? answer »
- BQ03 How do I change my bank information? answer »
- BQ04 How do I change my bank information for multiple tax accounts? answer »
- BQ05 How do I delete a payment source or an old bank account? answer »
Filing returns
- FRQ01 How do I file a return? answer »
- FRQ02 I submitted a tax return, but nothing seemed to happen. Did it work? answer »
- FRQ03 I made a mistake on my return. Can I change it? answer »
- FRQ04 How can I see returns I've submitted and which period they're for? answer »
- FRQ05 Can I file my return early but submit my payment on the due date? answer »
- FRQ06 In what time zone is my return due to make it timely? answer »
- FRQ07 I'm a fuel distributor. How do I file Form 1450 through TAP? answer »
My account
- MAQ01 I forgot my password. What do I do? answer »
- MAQ02 How can I check which email I used to create my original account? answer »
- MAQ03 How do I change the email address associated with my TAP account? answer »
- MAQ04 Can I change my login username? answer »
- MAQ05 How can I prevent a 3rd party from accessing my TAP account? answer »
- MAQ06 How can I prevent new/additional logons to my account? answer »
- MAQ07 How can I update an incorrect or old address? answer »
- MAQ08 How can I receive mail at an address other than the one listed as my location? answer »
- MAQ10 Can I update my legal name in TAP, or is it a separate process? answer »
- MAQ11 Can I add a Doing Business As (DBA) name? answer »
- MAQ12 How can I manage access levels for multiple logons? answer »
- MAQ13 How do I unlock additional features? answer »
- MAQ14 I'm trying to log in, but I haven't received a text message with my authentication code. answer »
- MAQ15 I need to cancel my permit. How do I do that? answer »
- MAQ16 How can I change my password? answer »
- MAQ17 What do I do? I see the message 'Password attempts exceeded.' answer »
Payments
- PQ01 How do I make an electronic payment? answer »
- PQ02 How do I schedule a future payment? answer »
- PQ03 I submitted a payment and nothing seemed to happen! answer »
- PQ04 Did my Zero Form 910 payment for withholding process okay? answer »
- PQ05 I'm submitting a Zero Form 910 payment for withholding. Why must I provide bank information? answer »
- PQ06 Can I make multiple payments for the same tax type and period? answer »
- PQ07 I made a mistake in my payment. Can I change it? answer »
- PQ08 How can I see payments I've submitted and which period they're for? answer »
- PQ09 Can I schedule payments for multiple accounts (taxes) or multiple Client Accounts all at one time? answer »
- PQ10 I have a debit block on my account. What do I do? answer »
- PQ11 I don't have bank information set up but I need to make a payment. answer »
- PQ12 Can I make an estimated tax payment or an account payment? answer »
- PQ13 I made a withholding payment but I don't see it in the All Periods tab. answer »
- PQ14 How do I file a Zero Form 910 withholding payment? answer »
- PQ16 In which time zone is my payment due so that it's received on time? answer »
- PQ17 Why doesn't my payment post to my account in TAP right away? Where can I review my payments? answer »
- PQ18 Do scheduled payment plan payments show on my TAP account? answer »
- PQ19 How do I make a payment on my audit? answer »
Payment plans
- PPQ01 After I request a payment plan, how soon will I hear from you? answer »
- PPQ02 What is a tax lien and why will you file it? answer »
- PPQ03 Why should I make my payments as large as possible? answer »
- PPQ04 What happens if I don't have enough money in my bank account? answer »
- PPQ05 What will happen next year if I have a refund coming and I'm still making payments? answer »
- PPQ06 Why are you requiring automatic withdrawal payments? answer »
- PPQ07 How can I make sure that I don't have a future liability? answer »
- PPQ08 What happens if I owe again next year? answer »
- PPQ09 Where can I find my bank routing number and account number? answer »
- PPQ11 What if I have questions about payment plans? answer »
- PPQ12 I chose the option Save and Finish later. How do I retrieve a stored payment plan? answer »
- PPQ13 Where can I find the link to request a payment plan? answer »
- PPQ14 Why is the payment plan link not available? answer »
- PPQ15 What if I need to make changes to my payment plan? answer »
- PPQ16 Why am I receiving an error message when trying to change my payment plan length? answer »
- PPQ17 I paid off my balance early. How do I stop the automatic payment withdrawals? answer »
- PPQ18 How do I cancel my payment plan? answer »
Registration
- RQ01 How do I sign up with TAP? answer »
- RQ02 Why didn't I receive my code? answer »
- RQ03 I entered all my information and nothing happened. Am I registered? answer »
- RQ05 I'm a tax professional. How do I pay taxes for my clients? answer »
- RQ07 I've received an error message regarding the ZIP code I entered. answer »
Security
- SQ01 What TAP security measures do you suggest? answer »
- SQ02 What is 2-factor authentication? answer »
Uploading files
- UL01 How do I upload an EFW2 or 1099 file? answer »
- UL02 What format is required to upload an EFW2 file? answer »
- UL03 Why am I receiving error messages when I upload my file? answer »
- UL04 If I upload an EFW2 file, do I still need to file a Form 967? answer »
- UL05 Why does my Form 967 have a File Now link after I upload my EFW2 file? answer »
- UL06 Can I print a copy of my Form 967? answer »
- UL07 Can I upload EFW2 files for multiple companies at once? answer »
- UL08 How do I file my 1099 and other information returns? answer »
