Idaho State Tax Commission

Idaho State Tax Commission

TAP Help (FAQs)

You'll find answers to many of the most frequently asked TAP-related questions here, organized by category.

If you have questions that aren't answered here and need help using TAP (Taxpayer Access Point), please contact us.


  • BQ01   How do I add bank information for all of my tax accounts to use? answer »
  • BQ02   How do I add bank information for just one tax account? answer »
  • BQ03   How do I change my bank information? answer »
  • BQ04   How do I change my bank information for multiple tax accounts? answer »
  • BQ05   How do I delete a payment source or an old bank account? answer »

Filing returns

  • FRQ01   How do I file a return? answer »
  • FRQ02   I submitted a tax return, but nothing seemed to happen. Did it work? answer »
  • FRQ03   I made a mistake on my return. Can I change it? answer »
  • FRQ04   How can I see returns I've submitted and which period they're for? answer »
  • FRQ05   Can I file my return early but submit my payment on the due date? answer »
  • FRQ06   In what time zone is my return due to make it timely? answer »
  • FRQ07   I'm a fuel distributor. How do I file Form 1450 through TAP? answer »

My account

  • MAQ01   I forgot my password. What do I do? answer »
  • MAQ02   How can I check which email I used to create my original account? answer »
  • MAQ03   How do I change the email address associated with my TAP account? answer »
  • MAQ04   Can I change my login username? answer »
  • MAQ05   How can I prevent a 3rd party from accessing my TAP account? answer »
  • MAQ06   How can I prevent new/additional logons to my account? answer »
  • MAQ07   How can I change an address? answer »
  • MAQ10   Can I update my legal name in TAP, or is it a separate process? answer »
  • MAQ11   Can I add a Doing Business As (DBA) name? answer »
  • MAQ12   How can I manage access levels for multiple logons? answer »
  • MAQ13   How do I unlock additional features? answer »
  • MAQ14   I'm trying to log in, but I haven't received a text message with my authentication code. answer »
  • MAQ15   I need to cancel my permit. How do I do that? answer »
  • MAQ16   How can I change my password? answer »
  • MAQ17   What do I do? I see the message 'Password attempts exceeded.' answer »


  • PQ01   How do I make an electronic payment? answer »
  • PQ02   How do I schedule a future payment? answer »
  • PQ03   I submitted a payment and nothing seemed to happen! answer »
  • PQ04   Did my Zero Form 910 payment for withholding process okay? answer »
  • PQ05   I'm submitting a Zero Form 910 payment for withholding. Why must I provide bank information? answer »
  • PQ06   Can I make multiple payments for the same tax type and period? answer »
  • PQ07   I made a mistake in my payment. Can I change it? answer »
  • PQ08   How can I see payments I've submitted and which period they're for? answer »
  • PQ09   Can I schedule payments for multiple accounts (taxes) or multiple Client Accounts all at one time? answer »
  • PQ10   I have a debit block on my account. What do I do? answer »
  • PQ11   I don't have bank information set up but I need to make a payment. answer »
  • PQ12   Can I make an estimated tax payment or an account payment? answer »
  • PQ14   How do I file a Zero Form 910 withholding payment? answer »
  • PQ16   In which time zone is my payment due so that it's received on time? answer »
  • PQ17   Why doesn't my payment post to my account in TAP right away? Where can I review my payments? answer »
  • PQ18   Do scheduled payment plan payments show on my TAP account? answer »
  • PQ19   How do I make a payment on my audit? answer »

Payment plans

  • PPQ01   After I request a payment plan, how soon will I hear from you? answer »
  • PPQ02   What is a tax lien and why will you file it? answer »
  • PPQ03   Why should I make my payments as large as possible? answer »
  • PPQ04   What happens if I don't have enough money in my bank account? answer »
  • PPQ05   What will happen next year if I have a refund coming and I'm still making payments? answer »
  • PPQ06   Why are you requiring automatic withdrawal payments? answer »
  • PPQ07   How can I make sure that I don't have a future liability? answer »
  • PPQ08   What happens if I owe again next year? answer »
  • PPQ09   Where can I find my bank routing number and account number? answer »
  • PPQ11   What if I have questions about payment plans? answer »
  • PPQ12   I chose the option Save and Finish later. How do I retrieve a stored payment plan? answer »
  • PPQ13   Where can I find the link to request a payment plan? answer »
  • PPQ14   Why is the payment plan link not available? answer »
  • PPQ15   What if I need to make changes to my payment plan? answer »
  • PPQ16   Why am I receiving an error message when trying to change my payment plan length? answer »
  • PPQ17   I paid off my balance early. How do I stop the automatic payment withdrawals? answer »
  • PPQ18   How do I cancel my payment plan? answer »


  • RQ01   How do I sign up with TAP? answer »
  • RQ02   Why didn't I receive my code? answer »
  • RQ03   I entered all my information and nothing happened. Am I registered? answer »
  • RQ05   I'm a tax professional. How do I pay taxes for my clients? answer »
  • RQ07   I've received an error message regarding the ZIP code I entered. answer »


  • SQ01   What TAP security measures do you suggest? answer »
  • SQ02   What is 2-factor authentication? answer »

Uploading files

  • UL01   How do I upload an EFW2 or 1099 file? answer »
  • UL02   What format is required to upload an EFW2 file? answer »
  • UL03   Why am I receiving error messages when I upload my file? answer »
  • UL04   If I upload an EFW2 file, do I still need to file a Form 967? answer »
  • UL05   Why does my Form 967 have a File Now link after I upload my EFW2 file? answer »
  • UL06   Can I print a copy of my Form 967? answer »
  • UL07   Can I upload EFW2 files for multiple companies at once? answer »
  • UL08   How do I file my 1099 and other information returns? answer »

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Last updated May 1, 2017. FAQs updated regularly.

The information on this site is for general guidance only. Tax laws are complex and change regularly. We can't cover every circumstance in our website guides. We work to provide current and accurate information on our website. But some information could have technical inaccuracies or typographical errors. If there's a conflict between current tax law and the information on our website, current tax law will govern.