Idaho State Tax Commission

Idaho State Tax Commission

Tech Problems with TAP

This guide will explain what to do if you have trouble:

  • Registering for a new TAP account
  • With your password
  • With your authorization or authentication code
  • Being sure your tax return or payment was submitted

Read through our Starting with TAP guide to learn how to register a new TAP account, how to file a return, and how to make a payment. If you're having trouble, this guide will provide more information.

Registering

"Please verify that your SSN, name, and ZIP code are correct"

If you see this error message, check:

  1. Do you have an active Idaho tax account? If you're new to Idaho you can't register with TAP until your tax information is in our system.
  2. Is your ZIP code correct? Your registration ZIP code must match what we have on file for your location ZIP code. This may differ from your mailing and/or PO Box address. Check your records to confirm this is the ZIP code you're entering. You may want to try your last few ZIP codes if you think we may have an old location address for you.
  3. If you're unable to proceed, please contact us.
Pink or red fields
  1. Complete all required fields. Required fields have an orange or gold triangle in the upper left:
      orange 'required' triangle
  2. Double-check any pink or red fields. This means our system didn't recognize what you entered. Hover your mouse over the field to see the error message.

Tips:

  • ZIP code: Use the five-digit ZIP code related to your physical address.
  • Name: Use the legal name associated with the Social Security number (SSN) or federal Employer Identification Number (EIN).

Password

Forgot password

If you need to reset your password:

  1. Click on the Forgot Password? link under the "Log In" button.
  2. Enter your username and click Reset Password.
  3. You'll be sent an email. Click on the hyperlink in that email and enter the answer to the secret question you chose when you originally signed up. Remember that the answer is case sensitive.
  4. Be sure to check your junk/spam folders if you don't see it. The hyperlink in the email is only valid for 10 minutes before it expires. If this happens, repeat steps 1-3.
  5. Create your new password.
"Password attempts exceeded"

You'll receive this message if you try to log in too many times with a username and password that don't match your account. This is for your own security — to be sure that you're the only one accessing your account.

To unlock your account, click the Forgot password? link and follow the instructions. If you're unable to complete these steps successfully, contact our E-File Help Desk.

Getting a code

Authorization code (when you first register to get a TAP account)

When you first sign up with TAP, an Authorization Code is sent to the email you entered on the New Registration screen. You need this code to complete your registration and sign in. It's normally received within 1-5 minutes.

If you don't receive it:

  1. Check if it was routed to your Junk or Spam mail by your email program.
  2. Contact us if you haven't received it after 30 minutes.
Authentication code (when you log into your account)

The Tax Commission uses 2-factor authentication as added security for your account. After you enter your username and password on the TAP home page, you might need to request an Authentication Code. (If you've chosen to "Trust this browser" you might not need the Authentication Code.)

This is sent to you via email, text, or both. It's normally received within 1-5 minutes.

If you haven't received your email:

  1. Check the login screen to be sure the email address on record is correct.
  2. Check if it was routed to your Junk or Spam mail by your email program.
  3. If it's been more than 10 minutes, contact us for help.

If you haven't received your text:

  1. Make sure your phone plan allows for SMS (text) messaging.
  2. If it's been more than 10 minutes, contact us for help.

Note: Some cell phone providers might have security measures in place that slow the delivery of text messages. For best results, after you log in:

  1. Click Settings.
  2. On the Profile tab, click the "Edit" button at the top of the Logon column.
  3. Change "Authentication Type" to "Send text or email".

You can now choose email if you experience delays in receiving the code by text.

Confirming your tax return or payment was submitted

Tax returns

You should see a confirmation screen and message after you successfully submit your tax return. If you didn't, your return wasn't received.

  1. Complete all required fields. Required fields have an orange or gold triangle in the upper left.
  2. Double-check any pink or red fields. This means our system didn't recognize what you entered. Hover your mouse over the field to see the error message.
Payments

You should see a confirmation screen and message after you successfully submit your payment. If you didn't, your payment wasn't received.

  1. Complete all required fields. Required fields have an orange or gold triangle in the upper left.
  2. Double-check any pink or red fields. This means our system didn't recognize what you entered. Hover your mouse over the field to see the error message.

Page last updated July 3, 2018. Last full review of page: July 3, 2018.

This information is for general guidance only. Tax laws are complex and change regularly. We can't cover every circumstance in our guides. This guidance may not apply to your situation. Please contact us with any questions. We work to provide current and accurate information. But some information could have technical inaccuracies or typographical errors. If there's a conflict between current tax law and this information, current tax law will govern.