Idaho State Tax Commission

Tech Problems with TAP

This guide explains what to do if you have trouble:

  • Registering for a new TAP account
  • With your password
  • With your authorization or authentication code
  • Ensuring we received your tax return or payment

The Starting with TAP guide explains how to register a new TAP account, file a return, and make a payment. Use this guide if you're having trouble with those tasks.

Registering

Out-of-state tax professionals

We might need to make a system adjustment for you if TAP can't verify your Federal Employer Identification Number (FEIN, or EIN) when you try to register for your own account. {LINK TO ADVANCED USE >> SETTING UP TAP ACCOUNTS...}

Contact the E-File Help Desk at efilehelp@tax.idaho.gov or (208) 332-6632 to request this system adjustment.

Never email sensitive information such as FEINs (EINs) or Social Security numbers (SSNs).

You see the message "Please verify that your SSN, name, and ZIP code are correct"

Check:

  1. Do you have an active Idaho tax account? If you're new to Idaho, you can't register with TAP until your tax information is in our system.
  2. Is your ZIP code correct? Your registration ZIP code must match what we have on file for your location ZIP code. This might differ from your mailing or PO Box address. Check your records to confirm you're entering the ZIP code we have on file. You might want to try your last few ZIP codes if you think we could have an old location address for you.
  3. Contact us if you're unable to proceed.
You see pink or red fields

Fields that turn pink or red when you try to submit changes are required fields.

  1. Complete all required fields. Required fields left blank have an orange or gold triangle in the upper left:
      orange 'required' triangle
  2. Double-check any pink or red fields that have information in them. The system didn't recognize what you entered. Hover over the field to see the error message.

Tips:

  • ZIP code: Use the five-digit ZIP code related to your physical address.
  • Name: Use the legal name associated with the SSN or FEIN.

Password

Forgot password

To reset your password:

  1. Click Forgot Password? under Log In.
  2. Enter your username and click Reset Password.
  3. You'll be sent an email. Click the link in that email and enter the answer to the secret question you chose when you originally signed up. The answer is case sensitive.
  4. Be sure to check your Junk and Spam folders if you don't see the email. The link in the email is only valid for 10 minutes. If the link expires, repeat the steps above.
  5. Create your new password.
You see the message "Password attempts exceeded"

You'll receive this message if you try to log in too many times with a username and password that don't match your account. This security measure ensures that you're the only one accessing your account.

To unlock your account, click Forgot password? and follow the instructions. If you can't unlock your account, contact our E-File Help Desk.

Getting a code

Authorization code (when you first register to get a TAP account)

When you first sign up with TAP, the system sends you an email containing an Authorization Code to the email address you entered on the New Registration screen. You need this code to complete your registration and sign in. You should receive this email within 1-5 minutes.

If you don't receive the email:

  1. Check if the email went to your Junk or Spam folder.
  2. Contact us if you don't receive the email within 30 minutes.
Authentication code (when you log into your account)

The Tax Commission uses two-factor authentication as added security for your account. After you enter your username and password on the TAP home page, you might need to request an Authentication Code. (If you've chosen to "Trust this browser" you might not need the Authentication Code.)

We send Authentication Codes through email, text, or both. You should receive the message within 1-5 minutes.

If you don't receive the code in email:

  1. Check the login screen to be sure the email address on record is correct.
  2. Check if the email went to your Junk or Spam folder.
  3. If it's been more than 10 minutes, contact us for help.

If you haven't received the code in text:

  1. Make sure your phone plan allows for SMS (text) messaging.
  2. If it's been more than 10 minutes, contact us for help.
Choosing email to receive Authentication codes

Some cell phone providers might use security measures that slow text message delivery. For greater flexibility, log into TAP and:

  1. Click Settings.
  2. On the Profile tab, click the Edit at the top of the Logon column.
  3. Change the Authentication Type to Send text or email.

You can now choose email to receive Authentication Codes.

Confirming we received your tax return or payment

You should see a confirmation screen and message after you successfully submit your tax return or a payment. If you didn't see the screen with the message, we didn't receive your return or payment.

  1. Complete all required fields. Required fields left blank have an orange or gold triangle in the upper left.
  2. Double-check any pink or red fields. Our system didn't recognize what you entered. Hover over the field to see the error message.

Page last updated April 8, 2019. Last full review of page: April 2, 2019.

This information is for general guidance only. Tax laws are complex and change regularly. We can't cover every circumstance in our guides. This guidance may not apply to your situation. Please contact us with any questions. We work to provide current and accurate information. But some information could have technical inaccuracies or typographical errors. If there's a conflict between current tax law and this information, current tax law will govern.